Last updated: September 2026

At Oluma Homes, each piece is carefully selected, handcrafted or made to order. We want you to be completely happy with your purchase. Please read the following policy before placing your order.

1. STANDARD PRODUCTS

For standard products purchased online that are not made specifically to your requirements, you have the right to withdraw from your purchase within 14 calendar days from the day you receive your order, without giving a reason.

To exercise your right of withdrawal, please contact us in writing within this 14-day period at olumahomes@gmail.com

The product must be returned unused and in its original condition and packaging, where reasonably possible.

2. RETURN COSTS

Unless the product is defective, damaged or does not correspond to your order, the customer is responsible for the direct costs of returning a product when exercising the right of withdrawal.

For large furniture items, we will provide information about the estimated return costs before the purchase where applicable.

3. MADE-TO-ORDER FURNITURE

Many Oluma pieces are made to order specifically after an order has been placed.

A standard Oluma design that is simply produced after the customer places an order is not automatically the same as a bespoke or personalised product. The applicable cancellation and withdrawal rights will depend on the nature of the product and whether it has been specifically personalised.

4. BESPOKE & PERSONALised PRODUCTS

Products created specifically according to your requirements — including custom dimensions, configurations, designs, materials or other personalised specifications — are considered bespoke products.

Because these pieces are made specifically for you, the statutory right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised.

For this reason, bespoke orders cannot normally be cancelled or returned once production has commenced, unless the product is defective or does not conform to the agreed specifications.

5. CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible at olumahomes@gmail.com

For standard products, cancellation may be possible before the order has been processed or dispatched.

For made-to-order and bespoke furniture, cancellation may not be possible once production has started.

If production has already commenced, any cancellation will be considered on a case-by-case basis.

6. DAMAGED OR INCORRECT PRODUCTS

If your order arrives damaged, defective or does not correspond to the product you ordered, please contact us as soon as possible and provide photographs of the product and packaging.

We will assess the issue and, where applicable, arrange an appropriate remedy in accordance with your statutory consumer rights.

Your statutory rights regarding defective or non-conforming goods are not affected by this policy. In Spain, consumers generally have a three-year legal guarantee for lack of conformity for new goods.

7. REFUNDS

Where a refund is applicable, we will refund the amount paid using the original payment method, unless otherwise agreed.

For a valid withdrawal, refunds must generally be made within 14 days of being informed of the customer's decision, although we may withhold the refund until the goods have been returned or evidence of their return has been provided.

8. NATURAL VARIATIONS

Oluma furniture is handcrafted using materials including Beton Ciré and natural oak. Subtle variations in colour, texture, wood grain and finish are inherent to the materials and handmade process.

These natural variations are not considered defects and are part of the character and individuality of each Oluma piece.

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Contact

For returns, cancellations or questions regarding an order:

Oluma Homes
Email: olumahomes@gmail.com
Spain